FAQ
YOUR FREQUENTLY ASKED QUESTIONS
Rental with driver (NCC) is defined as an activity for the transportation of people. NCC service is a non-scheduled public transportation like cab, and is regulated by Article 85 of the Italian Highway Code.
The NCC permit holder can carry out transportation throughout the territory of Italy. In addition, the transportation service can also have its destination outside the Italian territory.
Of course! Among the many services we offer, there is the possibility of organizing excursions to major tourist attractions with guides in foreign languages as well.
Only under certain circumstances reimbursement is subject to the conditions offered in terms and conditions of transportation.
Yes. it is subject to the conditions offered in terms and conditions of transportation.
Once the online reservation is completed the information will be shown and at the same time you will receive a confirmation e-mail where you will find all the information to reach our driver or meeting point.
Yes. The services are inclusive of highway, rental with driver having the legal requirements and fuel.
An extra charge could be paid if he has to go to unbudgeted appointments or if he has to travel extra miles than budgeted.
In our cars children and teens count as adults and are assigned a seat equipped with belts. We recommend parents to carefully perform the correct placement of them and follow the normal safety rules.
Yes. It is possible to request us to have a car seat directly at the reservation stage.
Each passenger is obliged to inform us at the time of booking about the presence at the time of transportation of bulky items or excess baggage. In case of inability to transport and without reservation, a dedicated transfer will be arranged if required. Costs and terms will be discussed with the driver.
Your car is normally at the airport or station at the estimated time of flight or train arrival. We monitor incoming flights so we can intervene if there is a delay and arrange for the driver to wait until you arrive. Check terms and conditions of transportation.
It is possible to transport small pets inside the cars but don’t forget to let us know at the time you make the reservation, that way you will have all the information before the trip.
Contact our reservation center with your reservation details and information about the lost item, and our staff will take action to retrieve and deliver it to you. Home delivery service is subject to payment of the mileage rate from our starting point. Before getting out of the vehicle it is a good idea to make sure you have everything with you.
If you have any further questions or clarifications, please do not hesitate to contact our phone numbers, email or by using the appropriate form on the Contact page. Thank you!
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